Dedicated customer support agents, working from our office in Prishtina. No setup fee. A three-month start, then month-to-month.
We're taking on our first US clients now. Founding clients receive 50% off the first month on any plan.
A dedicated agent covering US business hours, trained to your brand and sitting in our Prishtina office. Start with one.
Nights, weekends, or around the clock. True 24/7 coverage is staffed with four agents so no one is stretched thin.
AI handles the repetitive questions. A dedicated human agent steps in when a customer needs a person. Start with one agent.
The monthly rate is the full cost of a dedicated agent on your team. We handle the rest so you don't have to stand up an overseas operation.
The rates above are the offer. These guides walk through the decision around them — including a sourced comparison with a US in-house hire, and when outsourcing is the wrong move.
A dedicated seat versus a US in-house hire, and how per-ticket and per-hour BPO models work.
Time zone overlap with US Eastern, language context, and cost factors, using sourced facts only.
An honest decision guide, including when you should not outsource.
A dedicated agent (or agents), working from our Prishtina office, plus recruiting, onboarding, brand training, workspace and equipment, supervision, quality assurance, and backup coverage. There is no separate setup fee.
Business hours is one dedicated agent covering US business hours, starting at $1,995 a month, with a one-agent minimum. The 24/7 or night-shift plan is $2,395 a month per seat; true around-the-clock coverage is staffed with four agents. The AI + human hybrid is $2,495 a month, with a one-agent minimum — AI handles routine questions, and a dedicated human agent takes over when a customer needs a person.
Yes. Business hours and the AI + human hybrid both start at one agent. Night-shift seats can also be added one at a time. True 24/7 coverage needs four agents so the rota is sustainable.
US business hours, typically aligned to your customers' timezone. We'll confirm the exact window with you before a team starts.
Around-the-clock coverage is a four-agent team, billed at $2,395 a month per seat. If you only need evenings, overnights, or weekends, we can staff those shifts without standing up a full 24/7 rota.
AI is trained on your product and policies to resolve routine questions quickly. A dedicated human agent — in our office, on your brand — handles the conversations that need judgment, empathy, or a more complicated resolution.
No. Recruiting, onboarding, workspace, and tools are included in the monthly rate.
A three-month initial term, then month-to-month. The three months give us time to hire, train, and get the team settled with your customers.
Our first US clients receive 50% off the first month on any plan. After that, standard monthly rates apply for the remainder of the three-month term, then the agreement goes month-to-month.
Most teams are live in two to four weeks, including recruiting, onboarding, and training to your brand and tools.
Tell us about your support volume, hours, and tools. We'll come back within a day with a clear, simple proposal.