US business hours
$1,995 a month per dedicated agent. One-agent minimum. Hours aligned to your customers' timezone.
Use cases · Auto repair
Auto repair answering service
Live answer and appointment booking for independent shops and dealership service drives — a dedicated agent, not a shared per-minute pool.
When the service line rings and the writers are on the drive
An auto repair answering service exists because a lot of work still arrives by phone: a check-engine light, a no-start, a bid for brake work, a “can I drop it Friday” call. When advisors are on the drive, the shop number often goes to voicemail, and the driver calls the next result on the map. After hours, a breakdown or a next-morning drop-off request has the same short window.
The work is booking and message-taking, not diagnosing the car. A good desk greets the caller in the shop or dealership name, asks the questions your intake requires, books a time that matches bay capacity and travel or shuttle rules, and leaves notes an advisor can use. After hours, it follows a written protocol: next-morning appointment, a message for a manager, or a referral to a tow partner you have approved. It does not invent a repair price or tell a caller the car is safe to drive.
Most national answering brands in this category sell a shared receptionist by the minute or by the call. That can be the right buy when you only need overflow coverage. It is a weaker fit when you want one person who knows your shop or service drive, your appointment types, and how you use Tekmetric, Shop-Ware, Mitchell 1, Shopmonkey, CDK, Reynolds and Reynolds, DealerSocket, or a similar system.
How a dedicated auto-repair desk works
We assign a dedicated agent — or a small rota for nights — who answers as your shop or dealership. They work from our Prishtina office on the hours you actually need, including US evenings and weekends when that is when drivers call. Before go-live they learn your locations, services, appointment lengths, loaner or shuttle rules, after-hours fees you want mentioned, and the definition of a next-day job versus something that should reach a manager.
On a routine call they greet the customer, take the concern and the vehicle details you require, check the calendar, and book the visit in your shop or dealer system with the notes your advisors need. On an after-hours or breakdown call they follow your protocol: offer a morning drop-off if that is the rule, notify a manager or tow partner the way you specify, and log what was promised, to whom, and when.
You keep diagnostics, estimates, warranty decisions, and anything a licensed advisor should say. The agent does not invent a price or a timeline you have not approved. Those rules live in a short playbook you approve, and we update it when you change an appointment type or an after-hours fee. If you already use an AI receptionist, a human agent can sit behind it for the calls the bot cannot finish, or you can staff the line directly.
This is not a cheap per-minute overflow plan, and we will not pretend it is. A dedicated seat costs more than a small bundle of answering minutes, and it does more: complete booking, not just message-taking, inside your software, with someone who stays on your account. If you only need a backup for lunch, a shared service may be enough. If missed calls are costing you appointments, a dedicated desk is usually the cleaner model.
The free auto repair answering playbook includes a briefing and after-hours checklist you can fill in before a conversation with us or with any partner. Pricing for each coverage model is on the pricing page. We do not invent “repair orders booked per month” statistics; the playbook is a briefing aid, not a case study.
Coverage models
24/7 or night shift
$2,395 a month per seat. Night or weekend seats can be added one at a time. True 24/7 coverage uses four agents.
AI + human hybrid
$2,495 a month. AI handles routine questions; a dedicated agent takes the conversations that need judgment.
There is no setup fee. Agreements start with a three-month term and then go month-to-month. Founding clients receive 50% off the first month. Most teams are live in two to four weeks. The full offer, including what is included in the monthly rate, is on our pricing page.
A free playbook, if you want to think it through first
If you are still scoping the work, grab the free auto repair answering playbook. It covers the same ground as a careful internal brief: what to document, how to choose coverage, and how to review a partner without getting lost in a sales call. You can also write to us directly.
Questions we hear a lot
How is a dedicated auto repair answering service different from a shared shop line?
Shared services are built to take a message, and sometimes to book a drop-off, across many shops. A dedicated agent learns your bays, your appointment types, your after-hours rules, and the software you already use, and stays on your account. That usually matters once you want a complete appointment or advisor note in your system, not only a voicemail substitute.
Can the agent work in Tekmetric, Shop-Ware, Mitchell, CDK, or Reynolds?
Yes, when you already use those tools — or Shopmonkey, DealerSocket, or a similar shop or dealer system — and can grant a named login. The agent works in your software, follows your booking and advisor-assignment rules, and leaves a clean record rather than a loose message for the service desk to re-enter.
Do you cover after-hours breakdowns?
Yes. Night-shift and weekend seats are available, and true 24/7 coverage is a four-agent team. The after-hours script should spell out what is a next-morning drop-off, what should reach a manager or tow partner, and what the agent may say about timing or after-hours fees. The agent does not invent a diagnosis or a price you have not approved.
Is this only for independent shops, or can a dealership service drive use it?
Both. The playbook changes with your appointment types, advisor assignment, and whether you also take parts or sales-overflow calls. Licensed sales quoting and warranty decisions stay with your team.
What does it cost?
A dedicated agent for US business hours is $1,995 a month, with no setup fee. After-hours or 24/7 seats are $2,395 a month; true 24/7 needs four agents. Three-month term, then month-to-month. Founding clients receive 50% off the first month. See the pricing page for the full offer.
Related use cases
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