US business hours
$1,995 a month per dedicated agent. One-agent minimum. Hours aligned to your customers' timezone.
Use cases · Law firms
Law firm intake answering service
Live answer and legal intake for small and mid-size US firms — a dedicated agent who books consultations and never gives legal advice.
The cost of a missed intake call
A law firm answering service exists because a new matter often starts with a phone call, not a form. Someone who has just been in an accident, served with a complaint, or told they need counsel will try the next firm that picks up if yours goes to voicemail. During the day, attorneys are in court or in meetings; after hours, the front desk is closed. A shared answering service can capture a name and number and still lose the work if the intake is incomplete, or if the caller needed a live appointment on the calendar.
The work is intake, not legal advice. A good desk greets the caller in the firm's name, asks the questions on your intake form, runs or starts the conflict check the way you specify, and books a consultation when your rules allow. It also handles existing-client calls that are not legal advice — rescheduling, collecting documents, or routing an urgent matter to the on-call attorney under a written protocol.
Most national legal answering brands sell a shared receptionist by the minute or by the call, sometimes with an AI intake bot at the low end. That can be the right buy when you only need overflow coverage. It is a weaker fit when you want one person who knows your practice areas, your consultation rules, and how you use Clio, MyCase, PracticePanther, Lawmatics, or a similar tool.
How a dedicated legal intake desk works
We assign a dedicated agent — or a small rota for nights — who answers as your firm. They work from our Prishtina office on the hours you actually need, including US evenings and weekends when that is when new-matter calls arrive. Before go-live they learn your practice areas, the cities or courts you serve if that matters, your intake questions, conflict-check steps, consultation lengths, and the exact line between information-gathering and legal advice.
On a new-matter call they greet the caller, take the facts your form requires, record the conflict-check information you ask for, and either book a consult or schedule a callback with an attorney. On an existing-client call they follow your protocol: take a message, book time, collect a document, or notify the on-call attorney if you have defined that situation as urgent. They do not interpret statutes, discuss case strategy, or tell a caller whether they have a claim.
You keep every legal judgment. The agent does not quote a fee you have not approved, promise a result, or waive a conflict. Those rules live in a short playbook you approve, and we update it when you change a practice area or an intake question. If you already use an AI receptionist, a human agent can sit behind it for the calls the bot cannot finish, or you can staff the line directly.
This is not a cheap per-minute overflow plan, and we will not pretend it is. A dedicated seat costs more than a small bundle of answering minutes, and it does more: complete intake, not just message-taking, inside your software, with someone who stays on your account. If you only need a backup for lunch breaks, a shared service may be enough. If missed calls are costing you consultations, a dedicated desk is usually the cleaner model.
The free law firm intake playbook includes an intake and after-hours checklist you can fill in before a conversation with us or with any partner. Pricing for each coverage model is on the pricing page. We do not invent “cases won from after-hours calls” statistics; the playbook is a briefing aid, not a case study.
Coverage models
24/7 or night shift
$2,395 a month per seat. Night or weekend seats can be added one at a time. True 24/7 coverage uses four agents.
AI + human hybrid
$2,495 a month. AI handles routine questions; a dedicated agent takes the conversations that need judgment.
There is no setup fee. Agreements start with a three-month term and then go month-to-month. Founding clients receive 50% off the first month. Most teams are live in two to four weeks. The full offer, including what is included in the monthly rate, is on our pricing page.
A free playbook, if you want to think it through first
If you are still scoping the work, grab the free law firm intake playbook. It covers the same ground as a careful internal brief: what to document, how to choose coverage, and how to review a partner without getting lost in a sales call. You can also write to us directly.
Questions we hear a lot
How is a dedicated law firm answering service different from a shared legal answering service?
Shared legal answering services are built to take a message, and sometimes to complete a short intake form, across many firms. A dedicated agent learns your practice areas, your conflict-check questions, your consultation calendar, and the software you already use, and stays on your account. That usually matters once you want a complete intake in Clio, MyCase, or a similar tool, not only a voicemail substitute.
Do agents give legal advice?
No. Agents never interpret the law, quote a likely outcome, or tell a caller whether they have a case. They collect the facts your intake form asks for, schedule a consultation when your rules allow, and route anything that is not in the script to an attorney or intake coordinator at the firm.
Can the agent work in Clio, MyCase, PracticePanther, or Lawmatics?
Yes, when you already use those tools and can grant access. The agent works in your system, follows your intake and conflict-check workflow, and leaves a clean record rather than a loose message for the office to re-enter.
Do you cover after-hours intake?
Yes. Night-shift and weekend seats are available, and true 24/7 coverage is a four-agent team. The after-hours script should spell out which new-matter calls get a next-day callback, which existing-client situations should reach the on-call attorney, and what the agent may say about timing.
What does it cost?
A dedicated agent for US business hours is $1,995 a month, with no setup fee. After-hours or 24/7 seats are $2,395 a month; true 24/7 needs four agents. Three-month term, then month-to-month. Founding clients receive 50% off the first month. See the pricing page for the full offer.
Related use cases
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