US business hours
$1,995 a month per dedicated agent. One-agent minimum. Hours aligned to your customers' timezone.
Use cases · Home services
Answering service for home services
Live answer, booking, and emergency escalation for HVAC, plumbing, electrical, and other trades — a dedicated agent, not a shared per-minute pool.
The cost of a missed service call
An answering service for home services exists because the phone still wins the job. A homeowner with no heat, a leak, or a breaker that will not reset does not fill out a form and wait. They call the next company that picks up. When your technicians are on a roof or under a sink, the office line goes to voicemail, and a paid ad or a neighbor's referral walks to a competitor.
Even during the day the problem is not only emergencies. Estimate requests, membership tune-ups, and “can you come Thursday” calls pile up. If the person answering cannot book into ServiceTitan, Jobber, or Housecall Pro, someone in the office re-enters the job later, and the calendar gets messy. After hours, a message-only service can capture a name and number and still lose the work if nobody calls back quickly, or if the caller needed a live dispatch.
Most national answering brands in this category sell a shared receptionist by the minute or by the call, sometimes with AI at the low end. That can be the right buy when you only need overflow coverage. It is a weaker fit when you want one person who knows your service area, your after-hours fees, which jobs are emergencies, and how you like the first five questions asked.
How a dedicated home-services team works
We assign a dedicated agent — or a small rota for nights — who answers as your company. They work from our Prishtina office on the hours you actually need, including US evenings and weekends when that is when the calls come in. Before go-live they learn your trades, ZIP codes or cities you serve, booking rules, membership or maintenance plans, and the definition of an emergency versus a next-day job.
On a routine call they greet the customer, take the symptoms, check the calendar, and book the job in your field-service software. On an emergency they follow your dispatch protocol: notify the on-call technician, stay on the line if you want a warm handoff, and log what was promised. Estimate requests get a complete intake so your salesperson is not calling back to ask the same questions again.
You keep pricing, parts decisions, and the technician roster. The agent does not invent a fee or send a truck you would not have sent. Those rules live in a short playbook you approve, and we update it when you change a trip charge or add a new trade. If you already have an AI receptionist in Jobber or a similar tool, a human agent can sit behind it for the calls the bot cannot finish, or you can skip the bot and staff the line directly.
This is not a cheap per-minute overflow plan, and we will not pretend it is. A dedicated seat costs more than a small bundle of answering minutes, and it does more: booking, not just message-taking, inside your software, with someone who stays on your account. If you only need a backup for lunch breaks, a shared service may be enough. If missed calls are costing you jobs, a dedicated desk is usually the cleaner model.
The free home services support playbook includes a dispatch and intake checklist you can fill in before a conversation with us or with any partner. Pricing for each coverage model is on the pricing page.
Coverage models
24/7 or night shift
$2,395 a month per seat. Night or weekend seats can be added one at a time. True 24/7 coverage uses four agents.
AI + human hybrid
$2,495 a month. AI handles routine questions; a dedicated agent takes the conversations that need judgment.
There is no setup fee. Agreements start with a three-month term and then go month-to-month. Founding clients receive 50% off the first month. Most teams are live in two to four weeks. The full offer, including what is included in the monthly rate, is on our pricing page.
A free playbook, if you want to think it through first
If you are still scoping the work, grab the free home services support playbook. It covers the same ground as a careful internal brief: what to document, how to choose coverage, and how to review a partner without getting lost in a sales call. You can also write to us directly.
Questions we hear a lot
How is a dedicated answering service different from a per-minute service?
Per-minute services are built to take a message, and sometimes to book a job, across many clients. A dedicated agent learns your service area, rates, emergency rules, and field-service software, and stays on your line. That usually matters once you want booking and dispatch, not only a voicemail substitute.
Can you book into ServiceTitan, Jobber, or Housecall Pro?
Yes, when you already use those tools. The agent works in your software, follows your booking rules, and leaves a clean job record rather than a loose message for the office to re-enter.
Do you cover after-hours emergencies?
Yes. Night-shift and weekend seats are available, and true 24/7 coverage is a four-agent team. The after-hours script should spell out what counts as an emergency, who is on call, and how fast the technician should be notified.
Is this only for HVAC?
No. The same model fits plumbing, electrical, roofing, garage doors, and other home-service trades. The playbook changes with your intake questions and dispatch rules, not with a different kind of call center.
What does it cost?
A dedicated agent for US business hours is $1,995 a month, with no setup fee. After-hours or 24/7 seats are $2,395 a month; true 24/7 needs four agents. Three-month term, then month-to-month. Founding clients receive 50% off the first month. See the pricing page for the full offer.
Related use cases
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